Refund policy

Refund & Delivery Policy

Last Updated: October 2025

At Florist London, we take pride in delivering the freshest, most beautiful flowers to our valued customers across the UK. Your satisfaction is our priority, and we’re committed to ensuring that every order arrives in perfect condition and on time.

Order Cancellation Policy

Order cancellations are permitted subject to the following conditions:

  • For scheduled future deliveries, cancellation requests must be submitted no later than three (3) days prior to the planned delivery date. We can cancel your order but a cancellation fee of 12% of the order amount will be applied. This fee covers taxes, processing fees for Visa or Mastercard transactions, and platform service charges.

 

  • Orders placed for Same Day or Next Day delivery are not eligible for cancellation, as preparation and processing commence immediately upon order confirmation.

Once the above deadlines have passed, products are procured specifically to fulfil the order and the fulfilment process is initiated. Consequently, cancellations will no longer be accepted.

Freshness & Delivery Promise

We guarantee the freshest flowers available. Occasionally, some blooms may be sent in bud form to ensure maximum vase life and allow you to enjoy their full beauty as they open.
We understand how important timely delivery is, and we work closely with our couriers to ensure your flowers arrive beautifully and punctually.

Satisfaction Guarantee

If you’re not completely satisfied with your order, please contact our customer care team at contact@floristlondon.co.uk within 24 hours of receiving your flowers.
To help us resolve your concern quickly, please include:

Your order number

A photo of the flowers as received

A brief description of the issue

Perishable Nature of Flowers

Flowers are delicate, natural products whose freshness can be affected by environmental conditions, temperature, and handling.
Any concerns regarding the quality or condition of flowers must be reported within 24 hours of receipt to be eligible for a replacement or refund.

Returns Policy

Due to their perishable nature, flowers and plants can only be returned if they are faulty upon delivery.
Please contact us before returning any items, and our team will advise the best way to proceed.
Your statutory rights remain unaffected.

Unattended Deliveries

If the recipient is not available at the time of delivery, our courier may leave the order in a safe place or with a neighbour.
While we always aim for a perfect delivery experience, Florist London cannot be held responsible for items left unattended after delivery.
If you expect the recipient to be unavailable, please provide alternative instructions or a secure delivery location.

Lost or Stolen Deliveries

In the unlikely event that your flowers are lost or stolen after delivery, please report the incident directly to the courier service (Royal Mail, DPD, or DHL).
We will gladly assist by providing any necessary information to support the investigation.

If you have any questions about our delivery or refund policy, please don’t hesitate to get in touch — we’re always happy to help.

💌 Email: contact@floristlondon.co.uk

Thank you for choosing Florist London. We’re dedicated to making every floral experience special and memorable.