FAQs
Frequently Asked Questions
Last Updated: October 2025
How long will my refund take?
Refunds are usually processed within 3–5 working days of cancellation. Processing time may vary depending on your bank.
How do I place an order?
Browse our collections and select your flowers or gifts.
Choose the size or style you love.
Click Add to Cart and proceed to checkout.
Complete your payment and await confirmation.
It’s that simple!
When will my order arrive?
Delivery times vary by service. For details and tracking, please see our Shipping Guide.
Which payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and Shopify Pay.
Can I change my delivery address after ordering?
Yes — email us at contact@floristlondon.co.uk as soon as possible, and we’ll update your details if the order hasn’t been dispatched.
Can I cancel my order?
Orders can be cancelled within one hour of purchase. After this, flowers may have already been prepared or dispatched.
Do you offer same-day delivery?
Yes, for London orders placed before 12 pm. Same-day delivery may be limited during peak periods or holidays.
Do I need an account to order?
No — you can check out as a guest. However, creating an account lets you save your details for a faster experience next time.
Can I include a message or gift wrap?
Absolutely! Add your personal message at checkout.
All bouquets are gift-wrapped beautifully as shown online, with premium wrapping available on request.
Do you create custom or large orders?
Yes — we design bespoke floral arrangements for events, weddings, and corporate occasions.
Email us at contact@floristlondon.co.uk to discuss your vision.
Do you offer international delivery?
Yes, we deliver to select international destinations. Please check our Shipping Guide for availability and rates.
Do you provide flower subscriptions?
Yes! Receive fresh flowers weekly or monthly with our subscription service. It’s the perfect gift — or a treat for yourself.
What if I have allergies?
If you’re sensitive to certain flowers, let us know in the “Special Instructions” section at checkout, and we’ll tailor your bouquet accordingly.
What if I experience technical issues?
Try clearing your browser cache or refreshing the page. If the issue continues, please contact our team at contact@floristlondon.co.uk for assistance.
Still have questions?
We’re here to help. Reach out to our friendly team at contact@floristlondon.co.uk and we’ll respond within 48 hours.